Frequently Asked Questions
Ordering, payment, shipping, sizing, and returns — the short answers first. Full terms are linked at the bottom of each answer.
Ordering
How do I place an order?
Choose a style and size, add it to the cart, and check out with your shipping address and payment. You receive an order confirmation email immediately; a tracking email arrives once the package ships.
Can I change or cancel my order after paying?
Yes, free of charge, as long as the order has not been dispatched. Email us with your order number as soon as possible. Once handed to the carrier, the Return Policy applies instead of free cancellation.
Was my order confirmed?
A confirmation email means the order was received and paid for. If it does not arrive, check spam, then contact support with the email used at checkout.
Payment
What payment methods do you accept?
Card payments and available wallet methods shown at checkout, processed by secure third-party providers. We do not store your full card number on our servers.
My payment failed or I was charged twice.
Retry with an alternative method, or email your order number and the charge screenshot. Duplicate charges are refunded by the processor after review; see our Privacy Policy for how payment data is handled.
Are prices in U.S. dollars?
Yes, all prices are listed in USD. We currently ship within the United States.
Shipping
How long does processing and delivery take?
Orders are processed in 1–2 business days after payment; after dispatch, standard delivery typically takes 3–7 business days within the contiguous United States. These are estimates, not guaranteed dates. See the Shipping Policy.
Where is my tracking number?
It is emailed when the label is created. Allow 24–48 hours for the carrier to scan it into the system before numbers begin updating.
Do you ship internationally?
Not at this time; the store serves U.S. addresses. Service areas may expand and will be announced on the Site.
Sizing
How do I choose the right size?
Measure yourself against the Size Guide rather than relying on usual size alone, because fits vary by silhouette. Each product page notes stretch, shoulder type, and intended ease.
What size range do you carry?
Core styles run XS through XL, with proportional grading so larger sizes keep the intended bust, shoulder, and drape.
The size did not fit — what now?
Size changes follow the return process: the item must be unworn with tags intact, and the buyer covers return shipping for a personal size change. See the Return Policy.
Returns & Refunds
How long do I have to return an item?
30 days from delivery. Items must be unworn, unwashed, with tags and packaging intact, and returned with the order number.
Who pays for return shipping?
For personal-preference or size returns, the buyer arranges and pays; we do not provide prepaid labels. For damaged or wrong items, return shipping is covered by us.
How fast is the refund issued?
After inspection and approval, refunds go back to the original payment method and appear in 7–10 business days depending on your bank. Original shipping is not refunded.
My item arrived damaged or wrong.
Contact us within 7 days of delivery with three photos: the product, the full packaging, and the shipping label. Choose a free exchange or a full refund including shipping. Full details in the Return Policy.
Contact
How fast do you reply?
Support emails are answered within 1–2 business days. For order issues, include the order number and relevant photos.
Where do I reach support?
Use the Contact page for email, phone, and address details, or jump straight to the contact card.
Still have a question?
Write to us — we reply within 1–2 business days.