Refund & Return Policy

Return Window at a Glance

You may return eligible items within 30 days of delivery. Returns are evaluated against the conditions below; items outside the window or not in resellable condition cannot be accepted.

Eligible Returns

To be accepted, a returned item must meet all of the following:

• Returned within 30 days of delivery.
• Unworn, unwashed, and free of odor, stains, makeup, or alteration.
• Original hang tags and packaging attached and intact.
• Accompanied by the original order number or confirmation email.

Items marked final sale on the product page, and opened accessories such as jewelry and hair pieces, are not eligible for return.

How to Start a Return

Refunds

• Approved refunds are issued to the original payment method.
• After our team inspects and accepts the return, funds appear within 7–10 business days, depending on your bank or card issuer.
• Original shipping charges are not refunded; only the product amount for an approved return is returned.
• We do not refund return shipping costs for personal-reason or size returns.

Damaged or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of receiving the package and include three photos:

• The product itself showing the damage or error.
• The complete outer packaging.
• The shipping label / waybill on the parcel.

After review, you may choose either option at no cost to you:

• A free exchange for the correct or undamaged item, with return shipping covered by us; or
• A full refund including original shipping, returned to your original payment method.

Claims made after 7 days, or without the required photos, may be declined.

Exchanges

Size exchanges follow the standard return process: the item must be unworn with tags intact, and the buyer covers return shipping for a size change. We recommend checking the Size Guide before ordering to reduce exchanges.

Canceling Before Dispatch

An order may be canceled for free before it ships. Email us as soon as possible with your order number; once the package has been handed to the carrier, it falls under this return policy rather than free cancellation. See the Shipping Policy for processing times.

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